Question 1

Do the guards actually walk when they do patrols, or do they just drive?

Accepted Answer

Yes, the guards when doing 'mobile patrols' will circle the perimeter of the property looking for suspicious activity, they then park and walk the common areas that are important to the client.

Question 2

Will guards deliver notices?

Accepted Answer

Yes, we can deliver notices upon request. Depending on the service selected, there may be an additional fee.

Question 3

Will the guards lock up pools or amenities?

Accepted Answer

Yes, we can lock up pools/amenities upon request. We provide lockboxes for our clients to keep on site.

Question 4

Can a customizable plan be made to meet my budget?

Accepted Answer

Yes, we can customize any service plan to work with any budget given.

Question 5

What technology does B.E.S.T. use?

Accepted Answer

We use 'Belfry', the industry-leading software. This boost accountability with site geofencing & alerting. It also allows our clients to monitor officer locations, activities & reports live.

Question 6

What are the hours of operation?

Accepted Answer

We have our business line (866) 344-2378 available 24/7, but our guards specifically work after-hours. We can build a service plan for those clients looking for day-time service.

Question 7

Do the guards undergo background checks?

Accepted Answer

Yes, our guards have to pass background checks, and they are heavily vetted, with multiple references. Also, upon hiring, they are well trained with continuous education programs & hands-on training.

Question 8

Is B.E.S.T. insured and licensed?

Accepted Answer

Yes, we are both insured and licensed to protect our clients and ourselves.

Question 9

How are reports delivered?

Accepted Answer

We create reports every shift and they are delivered to the client via email. You, as the client, can choose who the email goes to.

FREQUENTLY ASKED QUESTIONS